1. Overview
At SkillfulReader.com (“we,” “our,” “us”), customer satisfaction is our priority. This Refund and Return Policy outlines the conditions under which returns and refunds are accepted for our educational resources. By purchasing from our website, you agree to the terms set forth below.
2. Digital Products
Our primary offerings include digital educational resources, such as e-books, online courses, and downloadable materials. Due to the nature of digital products, all sales are final, and we do not accept returns or offer refunds once the product has been downloaded or accessed. However, if you encounter any issues with your purchase, please contact us at [Your Email Address], and we will work to resolve the problem promptly.
3. Physical Products
If we offer physical educational materials in the future, the following terms will apply:
- Returns: You may return unopened and unused physical products within 30 days of delivery for a full refund. The item must be in its original packaging and condition.
- Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a certain number of days.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at https://www.skillfulreader.com/contact/ with proof of the defect or damage.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us https://www.skillfulreader.com/contact/
7. Sale Items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
8. Affiliate Products
Our website may contain links to third-party products or services through affiliate programs. We do not have control over these external sites and are not responsible for their content or policies. Purchases made through affiliate links are subject to the return and refund policies of the respective third-party providers.
9. Changes to This Policy
We reserve the right to modify this Refund and Return Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. It is your responsibility to review this policy periodically for any updates.
10. Contact Information
For questions related to refunds and returns, please contact us at:
Website: https://www.skillfulreader.com/contact/